Archive for the 'English' Category

Published by kawaguchi on 17 3月 2023

To customers in US/Canada: Change of official distributor

[To customers in US/Canada: Change of official distributor]


Please be announced that our current official distributor in US/Canada will be changed from April 1st, 2023.
Since the change is accompanied by system modifications, we will be suspending receiving all orders during the below periods.
Please note the following important information:

– We will stop accepting orders from March 16, 2023 to March 31, 2023.
– The orders which are approved by March 15, 2023 are shipped within March 2023. The orders which are not approved by the above date are canceled. JCRB Cell Bank will announce on cancellation to applicants directly or through the current official distributor XenoTech.
– During March 16 to 31, please contact JCRB Cell Bank directly for inquiries.
– For ordering cell lines after April 1, 2023, we accept web entries by customers for ordering cell lines. After web entries, the new distributor will support your order.

Thank you very much in advance for your understanding and cooperation during this important transition.
Please contact us using inquiry form “Contact Us” to JCRB Cell Bank if you should have any questions or concerns.


[Current Official Distributor in US/Canada]
XenoTech, LLC
info@xenotechllc.com

[Official Distributor from April 1st, 2023 in US/Canada]
FUJIFILM Wako Chemicals U.S.A. Corporation
fisilsorders@fujifilm.com

Published by kawaguchi on 15 3月 2023

To customers in Europe: Change of official distributor

[To customers in Europe including EU, Norway, UK and Switzerland: Change of official distributor]

Please be announced that our official distributor in Europe including EU, Norway, UK and Switzerland will be changed from April 1st, 2023.
Since the change is accompanied by system modifications, we will be suspending receiving all orders during the below periods.
Please note the following important information:

– We will stop accepting orders from March 18, 2023 to March 31, 2023.
– The orders which are approved by March 17, 2023 are shipped within March 2023. The orders which are not approved by the above date are canceled. JCRB Cell Bank will announce on cancellation to applicants directly or through the current official distributor Tebubio.
– During March 18 to 31, please contact JCRB Cell Bank directly for inquiries.
– For ordering cell lines after April 1, 2023, we accept web entries by customers for ordering cell lines. After web entries, the new distributor will support your order.

Thank you very much in advance for your understanding and cooperation during this important transition.
Please contact us using inquiry form “”Contact Us”” to JCRB Cell Bank if you should have any questions or concerns.

[Current Official Distributor in Europe]
Tebubio
france@tebubio.com (and local branch address)

[Official Distributor from April, 2023 in Europe]
FUJIFILM Wako Chemicals Europe GmbH
labchem_wkeu@fujifilm.com

Published by kawaguchi on 25 4月 2022

Golden Week Holidays in 2022

Please be informed that JCRB Cell Bank will be closed on April 29th and from May 3rd to 5th due to national holidays called Golden Week holidays.
We will resume our business on May 6th and respond to your inquiries and process orders once we are back to operation.
We apologize for any inconvenience this may cause during this period.

Published by kawaguchi on 10 2月 2022

【Finished】Information of Server Maintenance

Please note that the service will be temporally stopped for server maintenance.

Date:28/Feb/2022
Time:between 9 a.m. and 12 a.m. (UTC +9)

All services on the server will be unavailable during the maintenance.

Published by ダイナコム on 14 4月 2021

How to order (Europe)


This is the guidance for orders from countries belonging EU, Norway, UK and Switzerland.

If your country cannot be found in following, please set region to “others” at top of this page. And please order cell lines directly to JCRB Cell Bank.

Europe Distributor Specific Region
---------------------------
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Switzerland.

Cell Line Pricing Information

Cell type End user's affiliation
Non-Profit Organization Profit Organization
General cells 715.00EUR 760.00EUR
Luciferase-expressing cancer cells
Mouse homozygous mutant ES cells
Immortalized mesenchymal stem cell
Genetically-modified cells

Some cell type like [Virus production cells], [Primary mesenchymal stem cells], [Human iPS cells] and [human mutant cell repository from Kyoto University] are not available to overseas researchers.

Cells will be shipped from Germany by FUJIFILM Wako Europe. Please check with FUJIFILM Wako Europe prior to ordering if you have specific questions regarding delivery timelines.

All prices are inclusive of shipping and handling fees. FUJIFILM Wako Europe may add to the Price any appropriate VAT for the cells delivered to all French based customers. For delivery to EU member states (excluding GermanyFrance), sales are subject to payment of tax by the recipient in the destination country (reverse charge rule). For delivery to non-EU based customers (e.g. Norway, UK and Swiss customers), such customers shall be responsible for paying any import tax and any VAT.

FUJIFILM Wako Europe will invoice you at the time of shipment for your order. Payment terms are either "due on receipt" if a valid Purchase Order is presented when placing the order or pre-payment via wire transfer prior to shipment. Kindly note for orders shipped to Europe we do not accept credit card payments.

FUJIFILM Wako Chemicals Europe GmbH as European provider

FUJIFILM Wako Chemicals Europe GmbH is a wholly owned subsidiary of FUJIFILM Wako Pure Chemical Corporation, a world-renowned supplier of high purity chemicals and reagents based in Japan. The German subsidiary was established in 1974 in order to expand Fujifilm Wako’s business activities in Europe, Middle East and Africa.

From our head office in Neuss, Germany, we supply our customers in the EMEA region with a wide range of high quality products of our three business divisions: Clinical Diagnostic Reagents, Specialty Chemicals and Laboratory Chemicals.

Sales and Technical Contact Details

Please place your order directly on the JCRB online website.
FUJIFILM Wako Chemicals Europe GmbH
Fuggerstr. 12, 41468 Neuss, Germany
TEL: +49-2131-311-271
FAX: +49-2131 311-110
Website: https://labchem-wako.fujifilm.com/europe/cell_bank/index.html
Email: labchem_wkeu@fujifilm.com

JCRB Order Cancellation Policy

All order cancellation requests must be made PRIOR to submit signed "Form A". Once a signed "Form A" has been submitted, that order is no longer eligible for cancellation or refund. If for any reason, the purchaser wishes to cancel a pending order, they must adhere to this cancellation policy.





Published by kawaguchi on 08 3月 2021

【Finished】Service suspension: 20/Mar/2021

Please note that the service will be temporally stopped for network maintenance

Date and Time:
20/Mar/2021, from 10:30 to 11:30 a.m. (UTC +9)

All services on the server will be unavailable during the maintenance.

Published by kawaguchi on 09 7月 2020

To customers in Europe (Tebubio as the new distributor)

As of July 8, 2020, we are pleased to announce that we have added Tebubio as our European official distributor in the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway(New!) Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and UK.

Hereafter, new orders from Europe are accepted through Tebubio. JCRB’s frozen cell lines are shipped from Tebubio’s warehouse in France to customers. Tebubio has their local office in 9 countries in Europe, so please contact your local Tebubio to order JCRB cell lines. For details and contact information, please refer to the “Flow of distribution of cells” page. (set region to EU, Norway, Switerland and UK at the top of page.)

If you have already placed orders through Sekisui XenoTech which are not shipped yet, the current orders are continuously processed by Sekisui XenoTech. If you have any question about current orders, please contact Sekisui XenoTech or inquire from “Contact us” page.

We ask for your kind understanding and cooperation. Thank you for your constant support until now and in the future.

If you need further information, please inquire to JCRB Cell Bank from the “Contact us” page.

Published by kawaguchi on 18 2月 2020

[Restored] E-mail service suspension from 16/Feb/2020

JCRB Cell Bank’s system affecting e-mail service was restored on 19/Feb/2020.
We apologize for the inconvenience during the service suspension.

======================================

JCRB Cell Bank’s email system has been unstable since February 16th.
Due to this failure, we have been unable to send and receive e-mails and the inquiry form has not worked correctly so far.

We apologize for any inconvenience this may cause.
We will notify you as soon as the problem is restored.

Published by kawaguchi on 06 3月 2019

(Finished)Service Stoppage:8/Mar ~11/Mar /2019

Please note that the service will be temporally stopped for improvement work of our building.

Date andTime:
between 8/Mar/2019, 5 p.m. and 11/Mar/2019 11 a.m. (UTC +9)

All services on the server will be unavailable during the maintenance.

Published by kawaguchi on 08 2月 2019

(Finished)Service Stoppage:22/Feb~25/Feb

Please note that the service will be temporally stopped for improvement work of our building.

Date andTime:
between 22/Feb/2019, 5 p.m. and 25/FEb/2019 11 a.m. (UTC +9)

All services on the server will be unavailable during the maintenance.

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